If you would like to give feedback, tell us about our service or make a complaint regarding the surgery or the services we offer, please contact the Finance & Facilities Manager in writing.
We will ensure that your complaint is investigated thoroughly and as speedily as possible. We will endeavour to resolve verbal complaints on the same day.
You will receive an acknowledgment of your written complaint within three working days. We aim to complete any investigations and report back to you within ten days of receipt of your complaint, although, in some cases, more time may be required.
To download our feedback form click here: Complaint Feedback Form
To read our feedback policy click here: Compliments Complaints Procedure
Please post or deliver your completed form to:
The Finance & Facilities Manager
Hedingham Medical Centre
10 Falcon Square
Castle Hedingham
Halstead
CO9 3BY
or send by email to mseicb-me.hedinghamlistens@nhs.net Please note that this email box is not monitored daily so do not use it for issues requiring an immediate response.
